Shipping Information — Energy Power

Order Processing

Once your order is confirmed, we process it within 1–3 business days (processing time may vary depending on product availability in stock).
During sales periods or high-demand seasons, some orders may require additional processing time.

Delivery Time

  • Within your country/region: Delivery typically takes 2–6 business days after the order is processed, depending on your location and the shipping carrier used.

  • In remote or hard-to-reach areas, additional delays may occur due to logistical limitations. We will do our best to minimize any delays.

Shipping Fees

Shipping costs are calculated based on the weight or volume of your order, as well as the destination address.
The final shipping cost will be displayed on the checkout page before completing your purchase.
During special promotions, free shipping may be offered when your order exceeds a specific amount (you can define this amount based on your strategy).

Order Tracking

Once your order is shipped, we will send you a tracking number via email or SMS so you can easily track your shipment.
You can follow the shipment through the link we send you, or through our website’s tracking page if available.

Order Reception

When receiving the shipment, we recommend inspecting the product in front of the delivery agent before signing, to ensure it is correct and undamaged.
If you find any damage or an incorrect item upon delivery, please contact us immediately at:
00971565665156
00971502029665
We will assist you with returning or replacing the item according to our return policy.

Address Changes or Delays

If you wish to change the shipping address after placing the order, please contact us as soon as possible.
If the order has not been shipped yet, we will help you update the address.
In rare cases of unexpected delays (such as courier overload or unforeseen events), we will notify you and keep you updated.

Packaging

At Energy Power, we ensure that all products are packed carefully to keep them safe during transit.
We use suitable packaging materials depending on the type of product (protein powder, capsules, etc.) to ensure secure delivery.
All orders are inspected before shipping to confirm they match the requested items.